You’ll receive your edited photos the evening after the shoot between 5-7pm. If you need them earlier, we do offer an add-on Rush Order to receive your photos by Noon instead of by 7pm.

Tier 1 & Tier 2 Videos are 3-5 day turnaround.

You can reschedule or postpone the appointment in your dashboard after logging in, here- https://listings.vibrantmediaco.com/portal

Reschedules up to 24hr in advance of appointment are free, after that there is a $45 reschedule fee. If photographer arrives and you cancel there is a $65 fee.

Once an appointment is postponed you will need to reach back out to Erin- 719-828-1136 to reschedule.

We totally get it — sometimes things come up! If you need to cancel or reschedule, no problem — just let us know at least 24 hours before your appointment, and there’s no fee.

If something comes up less than 24 hours before your scheduled time, we do charge a $45 cancellation fee. When you book with us, we reserve that time just for you — making sure our photographers and resources are all lined up and ready to go. A last-minute cancellation means we’re not able to fill that spot, and our team still needs to be compensated for their time.

Of course, we know real emergencies can happen. If that’s the case, just give us a call — we’ll talk it through and do our best to work with you.

If the property isn’t ready and requires more than 5 minutes of prep, The photographer will shoot it as-is unless you choose to cancel—at which point the standard cancellation fee upon arrival applies- $65. I recommend making sure the space is clean and staged for the best results!

If the forecast looks iffy, feel free to reach out to Erin or David to talk through the options. We leave the decision up to you as the agent—some folks are fine with cloudy skies, while others prefer to reschedule. Since opinions vary and our schedule stays pretty full, we don’t automatically reach out about weather. You're always welcome to make the call, the sooner we know the better!

If it’s cloudy- no worries, we replace the sky as a standard of editing. A little drizzle is usually no problem, but heavy rain or snow will show in exterior shots, and sometimes prevent drone photos from being photographed, for best results we recommend rescheduling if the weather is not ideal for you and your vision for the property.

Absolutely! The standard edits include sign removal, people and pets removed. We offer free edits for simple changes like color adjustments. More complex edits, like removing large objects, or very detailed touch ups, will be quoted separately at $1 per photo, if you can let us know at the time or order or at photo appointment that really helps us out and ensures they look how you want upon delivery.

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If the problem still persists reach out to Erin for scheduling via email or phone. hello@vibrantmediaco.com

719-828-1136

Sometimes the wind whips in and we are unable to fly the drone. If a separate appointment is required there is a $50 charge.