You’ll receive your edited photos the day after your shoot between 3-5pm. If you need them earlier, we do offer an add-on Rush Order to receive your photos by 10am next day.

Tier 1 & Tier 2 Videos are 3-5 day turnaround.

You can reschedule or postpone the appointment in your dashboard after logging in, here- https://listings.vibrantmediaco.com/portal

Reschedules up to 24hr in advance of appointment are free, after that there is a $45 reschedule fee. If photographer arrives and you cancel there is a $65 fee. These fees go straight to the photographers who have reserved time for your appointment, and many times are commuting to get to your listing.

Once an appointment is postponed you will need to reach back out to Erin- 719-828-1136 to reschedule.

We understand things come up! If you need to cancel or reschedule, just let us know at least 24 hours in advance — no fee.

Cancellations within 24 hours are subject to a $45 fee, since that time is reserved for you and our photographers often commute 20–40 minutes to your listing.

We know real emergencies happen — if that’s the case, give us a call and we’ll do our best to work with you.

If the property isn’t ready and requires more than 5 minutes of prep, The photographer will shoot it as-is unless you choose to cancel—at which point the standard cancellation fee upon arrival applies- $65. I recommend making sure the space is clean and staged for the best results!

Because weather in Colorado can change quickly, our calendar stays booked, and weather varies greatly within the area, it’s the agent’s responsibility to decide whether to keep or reschedule a shoot. Please let us know as early as possible if conditions look questionable—this helps us avoid reschedule fees if the photographer arrives but can’t complete the shoot. If you’re unsure, feel free to contact Erin or David to discuss options.

If it’s cloudy- no worries, we replace the sky as a standard of editing. A little drizzle is usually no problem, but heavy rain or snow will show in exterior shots, and sometimes prevent drone photos from being photographed, for best results we recommend rescheduling if the weather is not ideal for you and your vision for the property.

Yes! Standard edits (like removing signs, people, or pets) are included. Simple fixes such as color adjustments are free.

Detailed edits (removing large objects, turning on lights in more than 2 photos, etc.) are $1 per photo.

Major edits (clearing an entire room, removing 3+ pieces of furniture, or large event room setups) are $5 per photo, unless paired with Virtual Staging.

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If the problem still persists reach out to Erin for scheduling via email or phone. hello@vibrantmediaco.com

719-828-1136